PROVIDER PROFILE
Phonely
AI receptionist.
This profile explains where to start a comparison; it is not a hands-on performance review or a claim that this provider is the best for every buyer.
What to evaluate.
Starter overage is $0.35/min on annual billing vs $0.25 monthly. Post-transfer minutes can bill at $0.02/min.
Published facts.
| Field | Published scope | Source |
|---|---|---|
| Published rate per minute | $0.25 overage (Starter, monthly) | Official source ↗ |
| What the rate covers | Plan minutes; Enterprise from $0.05/min | Official source ↗ |
| Published plan base | $50/mo ($33 billed annually) | Official source ↗ |
| Concurrent calls, entry | Unlimited | Official source ↗ |
| Carrier / SIP options | 3 free numbers on Starter; SIP trunking on Enterprise | Official source ↗ |
| Published certifications | SOC 2, GDPR; HIPAA BAA on Enterprise | Official source ↗ |
Published terms checked 2026-11-10. These are vendor statements, not independent test results. The plan and billing unit matter.
Fit within ai phone answering services.
Start with your call flows: new enquiries, appointment changes, existing customers and urgent transfers. An effective answering service needs a reliable escalation path as much as a natural voice.
Bring these questions to the conversation.
- How does the proposed implementation meet our call routing and transfer requirement? Which parts are included, configurable or a separate engagement?
- How does the proposed implementation meet our appointments and crm actions requirement? Which parts are included, configurable or a separate engagement?
- How does the proposed implementation meet our after-hours exceptions requirement? Which parts are included, configurable or a separate engagement?
- How does the proposed implementation meet our numbers, minutes and support requirement? Which parts are included, configurable or a separate engagement?
Compare the full scope.
Confirm current product availability, terms and commercial scope directly with the provider. A public product description does not establish your exact price, deployment commitments or the outcome of your own trial.
Source.
Phonely — official product information ↗
Editorial scope: company-published information and original procurement questions. Reviewed 10 November 2026.