Customer operations / Field notesNovember 2026 edition
AI Phone Answering ServicesTHE BUYER’S REFERENCE

PROVIDER DIRECTORY

Find the right workflow fit.

Start with your call flows: new enquiries, appointment changes, existing customers and urgent transfers. An effective answering service needs a reliable escalation path as much as a natural voice.

AI receptionist

Phonely

Starter overage is $0.35/min on annual billing vs $0.25 monthly. Post-transfer minutes can bill at $0.02/min.

AI receptionist

Rosie

Its Feb 2026 terms round minutes up per call and keep an upgrade for at least the next two billing periods.

AI receptionist

Goodcall

Starter allows 1 external tool and 30 days of call history. Each extra caller is 79¢.

Restaurant phone agent

Slang.ai

Prices are 'starting at' and quote-based. The 97-language Superhost needs Premium, from $599 per location.

The landscape at a glance.

ProviderWorkflow focusQuestion to resolveSource
PhonelyAI receptionistStarter overage is $0.35/min on annual billing vs $0.25 monthly. Post-transfer minutes can bill at $0.02/min.Official site ↗
My AI Front DeskAI receptionist suiteOutbound calls are hard-capped at 20 a day. API access is Partner/Enterprise only.Official site ↗
RosieAI receptionistIts Feb 2026 terms round minutes up per call and keep an upgrade for at least the next two billing periods.Official site ↗
GoodcallAI receptionistStarter allows 1 external tool and 30 days of call history. Each extra caller is 79¢.Official site ↗
Smith.ai AI ReceptionistAI receptionist + live humansShort calls cost the same as long ones. Custom prompting and integrations are on Enterprise ($500/month) only.Official site ↗
Slang.aiRestaurant phone agentPrices are 'starting at' and quote-based. The 97-language Superhost needs Premium, from $599 per location.Official site ↗